{"id":1971,"date":"2024-06-14T12:19:04","date_gmt":"2024-06-14T12:19:04","guid":{"rendered":"https:\/\/softlabperu.com\/?page_id=1971"},"modified":"2024-12-04T16:20:45","modified_gmt":"2024-12-04T16:20:45","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/softlabperu.com\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1971\" class=\"elementor elementor-1971\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-718e532 e-flex e-con-boxed e-con e-parent\" data-id=\"718e532\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bbca51 e-flex e-con-boxed e-con e-parent\" data-id=\"0bbca51\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8788eaf elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8788eaf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9a258 elementor-widget elementor-widget-text-editor\" data-id=\"4c9a258\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un Libro de Reclamaciones a su disposici\u00f3n.<\/p><p>Raz\u00f3n Social: SOFTLAB PERU S.A.C<br \/>RUC: 20600321651<\/p><p>Direcci\u00f3n:<br \/>CAL.GRIMALDO DEL SOLAR NRO. 162 INT. 407 URB. LEURO LIMA &#8211; LIMA &#8211; MIRAFLORES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c57e6 elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"f8c57e6\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de Reclamaciones\" aria-label=\"Libro de Reclamaciones\">\r\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1971\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f8c57e6\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\r\n\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a68eecf elementor-col-100\">\r\n\t\t\t\t\tIdentificaci\u00f3n del consumidor reclamante:\u200b\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tTipo de Documento\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\r\n\t\t\t<div class=\"select-caret-down-wrapper\">\r\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\r\n\t\t\t<select name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field-textual elementor-size-sm\">\r\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\r\n\t\t\t\t\t\t\t<\/select>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f83cc5c elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f83cc5c\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tN\u00famero de Identificaci\u00f3n\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f83cc5c]\" id=\"form-field-field_f83cc5c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_cae9da2 elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cae9da2\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_cae9da2]\" id=\"form-field-field_cae9da2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_de60e5d elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_de60e5d\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\t Nombre\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_de60e5d]\" id=\"form-field-field_de60e5d\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6c445cf elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6c445cf\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tApellido Paterno\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6c445cf]\" id=\"form-field-field_6c445cf\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_52ca29c elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_52ca29c\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\t Apellido Materno\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_52ca29c]\" id=\"form-field-field_52ca29c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_a2dad73 elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a2dad73\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tCelular o Tel\u00e9fono\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_a2dad73]\" id=\"form-field-field_a2dad73\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_82ee9ee elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_82ee9ee\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\t Departamento\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_82ee9ee]\" id=\"form-field-field_82ee9ee\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_764316a elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_764316a\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tProvincia\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_764316a]\" id=\"form-field-field_764316a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6b9b073 elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6b9b073\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tDistrito\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6b9b073]\" id=\"form-field-field_6b9b073\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6ad61ce elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6ad61ce\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6ad61ce]\" id=\"form-field-field_6ad61ce\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_6803d26 elementor-col-100\">\r\n\t\t\t\t\t<br>Identificaci\u00f3n del bien contratado:\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_edd161c elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_edd161c\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tTipo de Bien Contratado\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\r\n\t\t\t<div class=\"select-caret-down-wrapper\">\r\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\r\n\t\t\t<select name=\"form_fields[field_edd161c]\" id=\"form-field-field_edd161c\" class=\"elementor-field-textual elementor-size-sm\">\r\n\t\t\t\t\t\t\t\t\t<option value=\"Producto\">Producto<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"Servicio\">Servicio<\/option>\r\n\t\t\t\t\t\t\t<\/select>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ea62a0c elementor-col-50\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ea62a0c\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tN\u00b0 de Pedido\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ea62a0c]\" id=\"form-field-field_ea62a0c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_57dd12a elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_57dd12a\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tMonto del pedido\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_57dd12a]\" id=\"form-field-field_57dd12a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_91b1025 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_91b1025\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tDescripci\u00f3n\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_91b1025]\" id=\"form-field-field_91b1025\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_1ef117b elementor-col-100\">\r\n\t\t\t\t\t<br>Detalle de la Reclamaci\u00f3n:\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_45c45a1 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_45c45a1\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tTipo\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\r\n\t\t\t<div class=\"select-caret-down-wrapper\">\r\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\r\n\t\t\t<select name=\"form_fields[field_45c45a1]\" id=\"form-field-field_45c45a1\" class=\"elementor-field-textual elementor-size-sm\">\r\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\r\n\t\t\t\t\t\t\t<\/select>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_af2f1d7 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_af2f1d7\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tDescripci\u00f3n\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_af2f1d7]\" id=\"form-field-field_af2f1d7\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_310d79b elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_310d79b\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tPedido del consumidor\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_310d79b]\" id=\"form-field-field_310d79b\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\r\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrar<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/form>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un Libro de Reclamaciones a su disposici\u00f3n. Raz\u00f3n Social: SOFTLAB PERU S.A.CRUC: 20600321651 Direcci\u00f3n:CAL.GRIMALDO DEL SOLAR NRO. 162 INT. 407 URB. 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